1. What is Hierra?
Hierra is an online retail and wholesale platform offering a wide range of consumer products including beauty items, toys, games, and everyday essentials.
2. Do you offer wholesale purchasing?
Yes, we provide wholesale options for businesses. You can register for a wholesale account to access bulk pricing and exclusive deals.
3. Is there a minimum order requirement?
Yes, wholesale orders may require a minimum order value. Please check our wholesale terms or contact support for details.
4. How can I place an order?
Simply browse products, add items to your cart, and proceed to checkout. Follow the steps to enter your shipping and payment details to complete your purchase.
5. What payment methods do you accept?
We accept major debit and credit cards and other secure online payment methods available at checkout.
6. Do you offer delivery services?
Yes, we provide delivery services. Shipping options and costs are displayed during checkout based on your location.
7. Can I track my order?
Yes, once your order is dispatched, you will receive tracking details via email so you can monitor delivery progress.
8. What is your return policy?
If you receive a damaged or incorrect item, please contact us within the specified return period. We will guide you through the return or replacement process.
9. Do I need an account to order?
Creating an account is recommended for faster checkout and order tracking, but guest checkout may also be available.
10. How can I contact customer support?
You can reach our support team through the contact form on our website or via our listed email or phone number.
About Us
We are a trusted distribution company committed to providing high-quality products with reliable service.
- +44 7823 939331
- info@hierra.co.uk
- 97 kingsley road, Maidstone, united kingdom ME15 7UP